Program Management
Every LVW Project Manager and Engineer has a clear vision of the project at hand and a highly-delineated set of goals and steps to reach those goals, all before the project even begins. Once initiated, the project undergoes continual internal review and quality assurance. At project termination, LVW’s Project Manager and Project Engineer are there to ensure that the product delivered, no matter the scale or scope, meets or exceeds the end user’s requirements.
LVW’s core Program Management policy:
Customer Service and Support – LVW employs a rigorous Information Assurance Program (IAP) to build and maintain customer relationships prior to, during and post project. The LVW IAP emphasizes confidentiality, integrity, authentication and 24/7 availability, no matter the size of the project or the customer involved. LVW’s entire staff adheres to strict internal protocols in maintaining a solid rapport with all customer contacts, the better to meet customer needs and to establish lasting relationships.
Redundancy – LVW designs all systems to entail some level of redundancy, be it a full backup system (if possible), distinct interchangeable components (system permitting), or an LVW-based response plan that deploys when required to perform emergency support, available 24/7. Wherever possible, LVW policy mandates that systems be designed so that no single component will cause comprehensive systems failure.
Reliability – LVW selects the most reliable components and equipment to furnish to our end-user, entailing less cost on all levels: engineering, labor and future maintenance. Given that a variety of projects require some custom fabrication, and that all LVW-engineered solutions are custom-fitted to the end-user’s precise needs, LVW’s in-shop technicians stress careful assembly and installation, the better to ensure high levels of systems performance and a best value for the customer.
Engineering, Testing and Training – LVW designs systems as conservatively as possible, using field-proven concepts when applicable, and pre-testing systems components when designs call for advanced or novel solutions. No LVW project goes into the installation phase without a preliminary design review. Upon installation, LVW provides a full commissioning service, offering end-user training on the systems and a full battery of systems testing and verification, capped by transmission of all applicable documentation, be they As-Built drawings, Operations & Maintenance manuals and/or detailed training plans. At the end of the project, LVW is interested in only one over-arching piece of data: the end-user’s satisfaction.
